Shipping policy
Earra — Shipping Policy
Last updated: 2 July 2026
Where We Ship
We currently ship to United Kingdom addresses only. We do not ship internationally at this time. If you are outside the UK and wish to be notified when international shipping becomes available, email us at itsearra@gmail.com.
Processing & Dispatch
- Orders are processed and dispatched within 1–3 working days of payment being confirmed (Monday to Friday, excluding UK public holidays).
- You will receive an email with tracking information once your order has been dispatched.
- Orders placed on weekends or UK public holidays will be processed on the next working day.
Shipping Carriers
We ship using the following carriers, selected based on order size, location, and delivery speed:
| Carrier | Typical Delivery Time | Tracking |
|---|---|---|
| Evri | 2–4 working days | ✅ Yes |
| DPD | 1–2 working days | ✅ Yes |
| Royal Mail | 2–5 working days | ✅ Yes (tracked services) |
The carrier used for your order is selected by us at dispatch. You will receive your tracking number by email.
Delivery Times
Estimated delivery times are:
- Standard: 3–7 working days from dispatch
- Express (DPD): 1–2 working days from dispatch (where available)
Delivery times are estimates only and are not guaranteed. Delays may occur during peak periods (e.g. Christmas, Black Friday), due to carrier backlogs, adverse weather, or other events outside our control. Earra is not liable for late deliveries caused by the carrier.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Under £45 | £2.99 standard shipping |
| £45 and over | Free shipping |
Shipping cost is calculated at checkout based on your order total after any applicable discounts.
Jewellery Packaging
All Earra orders are packaged to protect your jewellery during transit:
- Each piece is individually placed in a jewellery dust bag
- Items are packed in a rigid gift box or protective mailer
- Orders containing multiple items are packed together securely
We take care to ensure your order arrives in perfect condition. If your order arrives damaged due to transit, please contact us within 48 hours of delivery with photographs so we can resolve the issue.
Failed Deliveries & Incorrect Addresses
- If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you. Re-delivery charges may apply.
- Please ensure your shipping address is complete and accurate at checkout. Earra is not responsible for orders lost or delayed due to an incorrect address provided by the customer.
- If you need to change your address, contact us at itsearra@gmail.com immediately after placing your order. We cannot guarantee changes once an order has been dispatched.
Lost or Stolen Parcels
- Once your order is handed to the carrier, risk of loss passes to you (see Terms of Service).
- If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and your local carrier depot first.
- Contact us at itsearra@gmail.com and we will assist you in raising a claim with the carrier. Resolution timescales are subject to the carrier's investigation process.
Jewellery in Transit — Important
Our jewellery is fragile. Please:
- Do not leave parcels outside in rain or extreme weather once delivered.
- Do not attempt to force open packaging.
- Inspect items carefully upon opening and report any damage within 48 hours.
Damage caused after delivery due to improper handling or storage is not eligible for a return or refund.
Contact
For all shipping enquiries: itsearra@gmail.com Please include your order number in all correspondence.
Earra. itsearra@gmail.com