• Terms of service

Terms of service

Earra — Terms of Service

Last updated: 30 June 2026

Overview

Welcome to Earra. The terms "we", "us" and "our" refer to Earra, a UK-based business.

Earra operates this store and website at itsearra.com, including all related information, content, features, tools, products and services (the "Services"), in order to provide you, the customer, with a curated jewellery shopping experience. Earra is powered by Shopify.

These Terms of Service ("Terms") describe your rights and responsibilities when you use the Services. Please read them carefully. By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are at least 18 years of age or the age of majority in your country of residence. You are responsible for maintaining the security of your account credentials. You may not transfer or assign your account to any other person.

Section 2 — Our Products

Jewellery — General

Earra sells fashion jewellery including earrings (hoops and studs) and bracelets. All products are gold plated and anti-tarnish treated. Photographs and images on our website are as accurate as possible but colours and appearance may vary due to screen settings, lighting, and individual device configuration. We do not warrant that the appearance of any product will exactly match how it appears on your screen.

Materials & Metals Disclosure

Our jewellery features gold-plated, anti-tarnish coated pieces. The base metals used vary by product and may include brass, stainless steel, silver alloys, or other metals. Earra sources products from wholesale suppliers and cannot always independently verify the precise metal composition of every item.

IMPORTANT — Please read carefully before purchasing: Fashion jewellery may contain trace amounts of metals including nickel, regardless of its appearance, coating, or finish. We do not make any representation that our products are free from nickel or any other metal.

If you have a known metal allergy, sensitivity to nickel, or have previously experienced any skin reaction from wearing jewellery, you must not purchase our products without first consulting your GP or dermatologist.

By completing a purchase from Earra, you confirm that you have read and understood this disclosure. You acknowledge that the precise metal composition of products may not be known, and you accept full personal responsibility for your decision to wear the jewellery in light of any sensitivities, allergies, or medical conditions you may have.

Earra shall not be liable for any allergic reactions, skin irritation, or other adverse effects arising from wearing our products where this disclosure has been provided and acknowledged at the point of purchase. Nothing in this clause excludes or limits our liability for personal injury or death caused by our negligence or fraudulent misrepresentation.

Hypoallergenic Claims

Where any Earra product is described or marketed as hypoallergenic, this reflects the product's properties when new and the coating is intact. Gold plating and anti-tarnish coatings degrade over time through exposure to water, sweat, chemicals, perfume, and general wear. As the coating wears down, base metals beneath may become exposed — which can trigger skin reactions in individuals who initially had no sensitivity to the product.

Earra is not liable for reactions that arise as a result of coating degradation caused by failure to follow the care instructions below.

Jewellery Care — Important

To maintain the quality, longevity, and any hypoallergenic properties of your Earra jewellery:

  • Keep away from water, perfume, hairspray, lotions, and cleaning products.
  • Remove before swimming, bathing, exercising, or sleeping.
  • Store in the dust bag provided, away from direct sunlight and humidity.
  • Avoid contact with hard surfaces to prevent scratching.

Prolonged exposure to water or chemicals accelerates coating wear and may increase the risk of skin reactions over time, even if no reaction occurred when the item was new. Damage or degradation caused by failure to follow these care instructions does not constitute a manufacturing defect and will not be accepted as grounds for a return or replacement. By purchasing, you acknowledge receipt of these care instructions.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Earra reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting. Returns and exchanges are subject to our Refund Policy.

Section 4 — Prices and Billing

All prices are displayed in British Pounds (GBP) and are inclusive of any applicable taxes. Earra is not currently VAT registered; no VAT is charged on our sales at this time.

Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. We may offer promotions and discount codes from time to time; these are governed by separate terms and cannot be combined unless expressly stated.

You represent and warrant that the payment information you provide is accurate, complete, and that you are authorised to use the payment method. All payments are processed securely through Shopify Payments or Stripe — Earra does not store your full card details.

Section 5 — Shipping and Delivery

We ship to UK addresses only. Orders are dispatched within 1–3 working days. Delivery is via Evri, DPD, or Royal Mail, depending on the order. Estimated delivery times are provided at checkout but are not guaranteed. We are not liable for delays caused by courier services, adverse weather, or events outside our control.

Risk of loss and title for products pass to you upon our handover to the carrier. Once handed to the carrier, Earra is not responsible for loss or damage in transit — please contact the carrier directly for claims, and contact us at itsearra@gmail.com if you need assistance.

Full details in our Shipping Policy.

Section 6 — Intellectual Property

All content on itsearra.com, including product photography, brand names, logos, designs, and written content, is owned by or licensed to Earra. You may not reproduce, copy, distribute, or use any content from this website without our prior written consent.

"Earra" is a trade mark of Earra (UK trade mark application pending). All rights reserved.

Section 7 — Optional Tools and Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of any third-party sites. Inclusion of any link does not imply endorsement.

Section 8 — Relationship with Shopify

Earra is powered by Shopify, which enables us to provide the Services. All sales and purchases are made directly with Earra. Shopify is not responsible for any aspect of your transaction with Earra, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your purchases from Earra.

Section 9 — Feedback and Reviews

By submitting reviews, feedback, or other content to us, you grant Earra a perpetual, royalty-free, worldwide licence to use, reproduce, and display that content in any medium for any purpose connected with the Services. You warrant that you own the content you submit and that it complies with these Terms.

Section 10 — Prohibited Uses

You may not use our Services for any unlawful purpose, to infringe the intellectual property rights of others, to transmit spam or malicious code, or to engage in any conduct that could harm Earra, our customers, or third parties. Automated scraping or use of AI agents to interact with the Services without our prior written consent is not permitted.

Section 11 — Disclaimer of Warranties

Our products are provided "as is." While we take care to accurately represent our products, we do not warrant that product descriptions, colours, or images are entirely accurate. We disclaim all implied warranties to the fullest extent permitted by UK law.

Jewellery care: We make no warranty that products will remain undamaged if care instructions are not followed. Damage from water, chemicals, physical impact, or improper storage does not constitute a manufacturing defect.

Allergies and sensitivities: We have disclosed the materials used in our products. We cannot warrant that our jewellery is suitable for individuals with all types of metal sensitivities. See Section 2 above.

Section 12 — Limitation of Liability

To the fullest extent permitted by applicable UK law, Earra shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under UK law (including your statutory rights under the Consumer Rights Act 2015).

Section 13 — Consumer Rights

Nothing in these Terms affects your statutory rights as a UK consumer. Under the Consumer Rights Act 2015, you are entitled to products that are of satisfactory quality, fit for purpose, and as described. If products do not meet these standards, you may be entitled to a repair, replacement, or refund. For more information, visit citizensadvice.org.uk.

Section 14 — Indemnification

You agree to indemnify and hold harmless Earra, its operators, and Shopify from any claims, losses, or damages arising from your breach of these Terms, your violation of any law, or your use of the Services.

Section 15 — Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects your rights as a consumer under applicable UK law.

Section 16 — Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

Section 17 — Contact

Questions about these Terms should be directed to:

Earra Email: itsearra@gmail.com Website: itsearra.com

Earra is a UK sole trader operating under the laws of England and Wales.